Aveda Account Manager - Boots Brighton - 30H
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Job Description
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share by maintaining a consumer-focused approach.
They are accountable for achieving this by:
* Reflecting a credible and professional Brand image to all internal and external consumers at all times
* Maximising sales through selling, providing excellent service, and retail standards
* Adhering to store, Brand, and Company Procedures and guidelines to contribute to efficiencies
* Understanding daily/weekly targets
* Keeping up to date with all sales avenues including eventing, Omni, and digital channels
* Monitoring competitor activities and missed opportunities
* Effectively utilizing social media to drive the business and enhance the Brand image
* Delivering the Brand Strategy and local plans
* Planning and implementing local marketing and events aligned with Retailer activity
* Ensuring excellent service standards, aiming for zero consumer complaints and a culture of surprise and delight
* Acting as a Brand Ambassador, representing and bringing Brand values to life
* Managing refunds and complaints per Company guidelines, consulting with the Area Manager when needed
* Using digital tools to stay informed and knowledgeable
* Developing strategies for consumer recruitment and retention to grow a loyal customer base
* Maintaining up-to-date product knowledge to deliver industry-leading experiences
* Ensuring operational standards in product presentation, housekeeping, displays, messaging, and pricing are maintained
* Reviewing retail standards daily and ensuring compliance
* Managing deliveries, stock movements, and associated administration within set timeframes
* Completing all auditable processes and taking corrective actions where necessary
* Fulfilling information requests accurately and promptly
* Minimising stock loss by following Security Policies and Procedures
* Creating a safe environment for consumers, adhering to Health & Safety policies, and ensuring audit standards are met
Commerciality
* Managing daily replenishment and taking necessary actions
* Maximising sales by utilizing commercial reports for decision-making
* Planning and executing visual merchandising layouts according to guidelines and timelines
* Addressing stock package issues and informing the Area Manager when out of control
* Managing promotions and discounts in line with guidelines
* Identifying trends and suggesting improvements to product performance
Qualifications
* Experience in a fast-paced retail or consumer-facing environment
* Ability to drive self-development
* Commercial awareness of the industry
* Effective communication, organization, and prioritization skills
Additional Information
Seniority level: Not Applicable
Employment type: Full-time
Job function: Sales and Business Development
Industries: Personal Care Product Manufacturing
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