About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Customer Sales Co-ordinator
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: 25000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe\'s largest privately-owned IT Company
Role purpose
Working as part of the Central Support team, aligned to the product supply area of the business, you will be working closely with the sales teams in the management and fulfilment of all new customer orders, as well as providing associated customer service.
The role will encompass all element of the supply chain – quoting, sales order processing, purchase order placement as well as all post sale activity, managing requests from initial receipt through to conclusion, allowing you to develop your knowledge of the end-to-end supply chain activities, ensuring that delivery to our customer is fast, efficient and cost effective for the business.
Success in this position is demonstrated by teamwork, enthusiasm, problem solving and the ability to work under pressure with excellent communication skills
Key responsibilities
1. Sales Order Processing
o Accurately verify, coordinate, and process incoming customer purchase orders.
o Ensure all transactions meet compliance standards and internal controls.
2. Purchase Order Management
o Create and place supporting purchase orders to fulfill customer demand.
o Maintain compliance and accuracy throughout the procurement cycle.
3. Customer Order Fulfillment
o Own the end-to-end delivery process for outstanding orders.
o Provide proactive updates to customers and ensure systems reflect real-time supply status.
o Explore alternative stock sources and optimize fulfillment strategies with commercial awareness.
4. Customer Service Excellence
o Triage customer inquiries and route them to appropriate teams.
o Deliver timely updates and resolutions aligned with service level agreements.
5. After-Sales Support
o Validate and manage product/service return requests within policy guidelines.
o Coordinate with internal teams and third-party suppliers to ensure successful closure and credit issuance.
o Resolve supplier invoice queries, courier issues, and delivery discrepancies with precision and professionalism.
6. Operational Support
o Respond to inbound calls and manage service requests via our call handling system.
o Uphold business integrity by mitigating fraud risks and ensuring compliance with GDPR, security, and health & safety protocols.
o Flexibility to support month-end and quarter-end activities beyond standard hours.
7. Quotation & Pricing Coordination
o Collaborate across departments and suppliers to deliver competitive, accurate pricing solutions for customer requests.
8. Customer Engagement
o Act as the primary contact for all customer queries related to orders, products, and services.
o Resolve concerns swiftly and empathetically to maintain high satisfaction levels.
9. Issue Resolution
o Investigate and resolve complaints related to sales orders.
o Escalate complex issues when needed and implement corrective actions to prevent recurrence.
10. Continuous Improvement
o Collect and share customer feedback to enhance products and services.
o Contribute to process optimization initiatives that elevate the customer experience and operational efficiency.
Skills and experience
* Excellent communication and interpersonal skills
* Strong organisational and multi-tasking abilities
* Attention to detail and problem-solving skills
* Proficient in Microsoft Office and Supply Chain Management systems
* Ability to work independently and as part of a team
* Proven experience in a Customer Service role
About Us
SCC is Europe\'s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer. SCC is committed to providing equal opportunities and an inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know at the point of scheduling.
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