Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it. We are looking for an organised Administrative Assistant - 12 Months Contract with a passion for making a difference to others. You’ll be working 40 Hours per week (Monday to Friday 08:00/09:00 till 16:00/17:00) at Cygnet Hospital Oldbury, helping ensure the safe and smooth running of services for the people in our care. The Service: Cygnet Hospital Oldbury is our state-of-the-art PICU & Acute Hospital for women, in the West Midlands. The service has two wards, a 12-bed PICU ward and a 15-bed Acute ward. Cygnet Hospital Oldbury has a full multi-disciplinary team (MDT) and supports the acute needs of adults requiring rapid access to mental health services, including those who may need an intensive care environment. We’re focused on length of stay and making sure individuals move as quickly and safely as possible from our services to the most appropriate and least restrictive environment for them. Individuals can step down through the pathways available within Cygnet services. Referrals can come to us from all areas, including other acute services and prison services. Your day-to-day Organise, arrange, attend and minute patients ward rounds, CPA’s and other patient related/clinical meetings as and when required. Corresp ondence for the Consultants, medical staff and the multidisciplinary team ensuring summaries, reports, clinical updates and other time sensitive information is typed and distributed within the designated time limits. Ensure that good communication is maintained between all team members, and external professionals to assist smooth operation across departments. Use of Cygnet and NHS email systems. Including E-prime, E-census, and E-refer. General office duties, including dealing with incoming and outgoing correspondence, filing and photocopying etc. Providing cover for the Receptionist during leave, absence and sickness. Open and prioritise correspondence ensuring that urgent correspondence receives prompt attention. Input data onto monthly audit spreadsheets and maintain systems to monitor areas of risk as identified by management Ensure that effective communication is maintained both within the hospital and between Trust, GPs, patients, Community Mental Health Team, patients and relatives regarding admissions, meetings and any other queries, some of which may be of a distressing/aggressive nature. May be required to convey clinical/medical information to medical, nursing, or other Healthcare staff, when instructed by or with the permission of the consultant. Post holder must at all times conform to Cygnet Health Information Governance policy when handling personal and sensitive information of service user’s and employees. Respond to enquiries from letter/fax/e-mail/telephone from patients, GPs, Community Mental Health Teams, other hospitals, Police, solicitors, other consultants. Exercise independent judgement and initiative by demonstrating a constant awareness of patients’ situations in relation to GP/Care Coordinator wishes, consultant treatments and hospital admissions. Exercise independent judgment and initiative when problems arise by taking appropriate action to resolve the problems or referring to the appr opriate person. Through self-development, continuously update knowledge of new trends and maintain and improve knowledge and competence- Undertake self-supervision and effective self-organisation in terms of: -Co-ordinating annual leave in co-operation with other secretaries, with the approval of the line manager. Establish good levels of communication and liaison with other secretaries, medical and nursing staff and other departments. Liaise with other secretaries to ensure fair distribution of work by mutual assistance. Supervision of new clerical staff as required. Ensure all correspondence is sent to be filed correctly in case notes and case notes are kept up to date. Develop and maintain effective working relationships with local service departments, in particular Commissioners and Case Workers with whom regular contact is made. Ensure adequate and safe storage of documentation. To participate in audits as requested and maintain all records in an auditable format Why Cygnet? We’ll offer you… Salary: £26,510 per annum Strong career progression opportunities Expert supervision & support Pension scheme “Cycle to work” scheme & employee discount saving Free Meal on shift You are An administrator with experience in health care & knowledge of mental health Flexible, organised, able to prioritise workloads, solve problems & make decisions Calm under pressure & can work under your own initiative A strong written & verbal communicator with an eye for detail & excellent interpersonal skills Highly proficient in the use of Excel, Word, Outlook, PowerPoint, Access, Windows & the internet Please note that successful candidates will be required to undergo an enhanced DBS check. We reserve the right to close this vacancy early if we re ceive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible What next? If you care about making a difference – we want to talk to you. Click the button to apply