Title:DataAdministrator Apprentice
Location:West Bromwich
Working Week:37 hours per week, Monday - Friday, 09:00 - 17:00
Salary:£19,292.91 per annum plus benefits & 25 days annual leave
Apprenticeship Qualification:L3 Business Admin
Serco have a fantastic opportunity for a Data Administrator Apprentice to join the Restart team based in West Bromwich.
In this role you will support the Serco Employment Skills and Enterprise Quality & Compliance Team to ensure the accurate transfer of data to and from DWP and Serco systems following compliance testing, whilst completing Serco's Level 3 Business Administration Apprenticeship.
We are looking for someone with excellent organisational skills, exceptional attention to detail, confident in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy.
Day to day you'll be involved in:
* Processing of key referral, programme start and payment data via the PRaP system
* Transfer of data between Serco systems and PRaP while maintaining data integrity
* Identification, investigation and resolution of data processing errors, escalating to the Data Team Leader where necessary.
* Completion of quality and compliance testing on key programme milestones and evidence to support contractual and regulatory requirements.
* Support the wider Quality and Compliance Team in maintaining contract compliance by ensuring accuracy of data submission within contractual timeframes
What you need to do the Apprenticeship?
Essential
* 5 GCSE (A-C/9-4) including Englishand Maths
* Good IT skills with particular emphasis on MS Excel and MS Office 365 software
* Strong communication skills, both written and verbal
* Excellent interpersonal skills, with the ability to work across a number of work streams
* Confident to communicate through a variety of media with internal and external stakeholders
* Use own initiative and work independently
* Demonstrate a flexible approach to work
* To meet the eligibility criteria for the apprenticeship, candidates must have been a UK resident for at least 3 years
Desirable
* Understanding of DWP/welfare to work market environment
* Experience of working in a compliance environment ideally within the Employability sector
* Experience of CRM based systems
What's in it for you?
* Onsite learning is paid, and completely transferable, full training and support is providedto help you on your pathway to a potential career
* Opportunity to gain practical experience in a professional environment
* A chance to work with a supportive and experienced team
What Serco offers:
* Salary:Competitive salaries with annual reviews.
* Pension:Up to 6% contributory pension scheme.
* Holidays:25days' annual leave plus bank holidays.
* Training and development:We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Wellbeing:24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
* Discounts:Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* ShareSave scheme:Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
* Employee networks:Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
* Charity:Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
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