Freight Forwarder
Salary Circa £30K
Hours: 9am - 5:30pm, Mon-Fri (Flexible)
Benefits: 23 Days holiday + Bank holidays, Healthcare, Sick pay, Holiday buy-back scheme, Free parking, Pension, Salary protection insurance, Free Takeaway Fridays, Company events
Join a prestigious worldwide transportation company with over three decades of experience, specializing in the logistics of luxurious and rare vehicles. We are seeking an enthusiastic and detail-oriented Freight Forwarder or someone with strong customer service skills who is eager to learn. The role is based in rural Suffolk, near Bury St Edmunds, and driving is essential due to the location.
The Role
As a Freight Forwarder, you will manage freight shipments across ocean, air, and road transport. You will be the main point of contact for internal teams and clients, ensuring smooth communication and excellent service. Your responsibilities include coordinating shipments, handling documentation, managing customer relationships, and collaborating with various teams to meet client needs and ensure timely deliveries.
Key Responsibilities
1. Freight & Shipment Coordination:
o Book and monitor shipments, track progress, and ensure timely delivery.
o Arrange drayage and haulage services to and from UK ports, ensuring compliance with regulations.
o Coordinate with shipping lines, air carriers, and ground transport providers for efficient freight movement.
o Analyze routes, transit times, and costs to optimize shipments for cost, speed, and quality.
2. Documentation Management & Compliance:
o Prepare and process all necessary shipping documentation, including Bills of Lading, Airway Bills, and manifests.
o Provide accurate freight quotations and maintain proactive communication with clients.
3. Customer Service & Relationship Management:
o Address client queries and resolve issues related to delays, customs, or other logistics challenges.
4. Regulatory Compliance & Reporting:
o Maintain detailed records of all activities, including bookings, shipments, invoices, and communications.
o Generate reports to track shipment progress and identify operational improvements.
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