Overview
Retail Assistant Cheshire Oaks (22 hours) ESPA at THG.
Join to apply for the Retail Assistant Cheshire Oaks (22 hours) ESPA role at THG.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio includes LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming THG Beauty and THG Nutrition. We’re a team of over 2500 people, driven to go further, faster.
THG Beauty combines owned brands with marketplaces for over 1,300 third-party beauty brands, aiming to be the global digital partner of choice across the beauty industry. ESPA is guided by 30 years of experience in luxury skincare.
THG is proud to be a Disability Confident Committed employer and is committed to a diverse and inclusive environment.
Role purpose
This role is an integral part of the team providing world class customer service to every customer in our Cheshire Oaks ESPA store. You will tailor each consultation to the customer, delivering an enjoyable and natural service, and going above and beyond at every opportunity.
Responsibilities
* Provides world class level of customer service and product knowledge to all customers at all times.
* Build customer relationships using CRM to ensure a tailored shopping experience.
* Create a warm and welcoming environment with a seamless customer journey from welcome to transaction.
* Resolve customer queries in a timely and professional manner and ensure customer satisfaction is a top priority.
* Support and be involved in events internally and externally.
* Drive sales through the customer journey and deliver personal targets and KPI goals.
* Drive service, sales, loyalty and appointments with customers.
* Maintain store standards and top hygiene standards in all areas; update and maintain VM of all brands.
Skills and experience
* Beauty retail experience is preferred but not essential.
* Strong passion for ESPA and customer service.
* An “always on” approach when at work with strong beauty knowledge and makeup application to self and others.
* Strong communication skills.
* Full availability including weekends and bank holidays is essential.
What’s in it for me?
Career Development
* Access bespoke development programmes designed by THG’s in-house L&D team.
* Continued development through the upskilling programme with an industry-leading training partner.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Birthday day off option; enhanced maternity/paternity pay depending on length of service.
* Up to 10 days compassionate leave; buy back up to 3 days each year; 2 days volunteer leave after 12 months.
Wellbeing Support
* Access to in-house GP (face-to-face and virtual).
* In-house CBT therapist and 24/7 EAP (Bupa).
* On-site gym and physio.
Other Perks
* Save on personal tech via salary sacrifice; subsidised bus pass; up to 50% staff discount on THG brands; on-site staff shop and barber.
* Employee referral bonus up to £1000; anniversary gifts at 5 and 10 years.
Referrals increase your chances of interviewing at THG by 2x.
Job location: Greater Manchester, England, United Kingdom. This posting is current as of the time shown on the job board.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Technology, Information and Internet
Note: This job description retains the essential responsibilities and qualifications and reflects the information provided in the original listing. It excludes extraneous postings and boilerplate not pertinent to the role.
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