Customer Relationship Management Executive
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Customer Relationship Management Executive (CRM)
Full Time, Hybrid
Salary £24,000 - £50,000 dependent upon experience
At The Big Phone Store, we don't just recycle phones; we're shaping a greener, more sustainable future. From solar-powered operations to eco-friendly packaging, we're committed to reducing waste and protecting the planet. Our impact goes beyond sustainability; we're also building a high-performance, diverse, and inclusive team where people from all over the world thrive.
We aim to become a household name in the tech and sustainability space. Join us on this exciting journey!
The Role:
As a CRM executive in our Marketing team, you'll enhance customer engagement, drive retention, and manage data-driven campaigns to build lasting relationships with our customers. You'll have the autonomy to create, execute, and optimize CRM strategies, leveraging customer insights and data to deliver personalized experiences and improve customer loyalty. This role is central to how we connect with our customers, placing you at the heart of our efforts!
Why you?
* You're a driven marketer with experience in CRM, customer loyalty, and data-driven marketing.
* You understand the power of customer insights and are passionate about using data to make decisions.
* You thrive in a high-accountability, results-driven environment and want to impact customer engagement and retention.
* You have experience creating tailored marketing campaigns that resonate and deliver results.
What You'll Do:
* Develop, execute, and optimize CRM strategies to increase customer retention, engagement, and loyalty.
* Manage and analyze customer data to craft personalized marketing campaigns.
* Segment audiences and deliver targeted communications via multiple channels (email, SMS, etc.).
* Collaborate with teams to ensure seamless and consistent customer touchpoints.
* Monitor campaign performance, gather customer feedback, and refine strategies accordingly.
* Stay updated with the latest CRM tools, technologies, and best practices to enhance customer experience.
* Work closely with marketing and product teams to align CRM strategies with business goals.
Why Us?
* High-performance culture—mediocrity is not acceptable.
* Diverse & inclusive team—your talent matters regardless of background.
* Real impact—helping to keep quality electronics out of landfills.
* Sustainability focus—innovating and taking action beyond just talking green.
* Career growth—promotions based on impact, not tenure.
* Hybrid working options available.
Qualifications Are Valued, Not Required
While qualifications and formal education are appreciated, they are not the sole criteria. We value skills, experience, mindset, and cultural fit equally. A specific degree does not automatically qualify someone; we consider the full profile.
Company Perks:
* Permanent role
* Industry sector—recession-proof
* Staff discounts
* Social events and days out
* Free onsite parking
* Dedicated to diversity, equality, and inclusion since 1999
* Birthdays off and paid for after year 2
* Up to 28 days paid holiday
* Extra holiday day for every year of service from year 2
Seniority level
* Entry level
Employment type
* Full-time
Industries
* Retail
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