Job description: Role: 1st Line Service Desk Analyst Location: Chorley Reporting to: Service Desk Team Leader Job Description: We are looking for a 1st Line Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a st Line Service Desk Analyst at TVS Supply Chain Solutions you will provide 1st line level support for our internal Customers and Colleagues across IT Hardware, Software and supporting our IT Infrastructure team with maintaining a secure and high availability platforms, servers and networks. This is achieved through monitoring, maintaining, supporting, optimising and improving our support and environments. Main Duties & Responsibilities: You will be working as part of the Central Service Desk team in Chorley providing support onsite, via telephone, email, Service Desk Platform and supporting our Local Service Desk teams across our TVS sites in the UK. Support ranges from Hardware support, software support, IT Request fulfilment, onboarding and offboarding and getting involved with key IT Projects supporting our Infrastructure team & Development teams. The 1st Line Service Desk Analyst will apply proven analytical and problem-solving skills to identify, communicate and resolve issues. Triaging incidents and requests, managing expectations, ability to work alone and as a team with a can-do, proactive approach are essential. · Always provid...