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• Our purpose: Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: A place to work where you can thrive and be your best every day.
• Our promise to our customers: A trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
o We are one Mitie: We work as one to deliver a seamless, unrivalled service. We are all in it together; if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: Integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: Whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better, or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business is our business: We are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job objectives:
To protect our customer's property, people, and assets by providing security services in accordance with the sites' published Assignment Instructions (AIs) and any subsequent changes.
Deliver results that meet or exceed the Key Performance Indicators / Service Level Agreements for the customer through full responsibility and accountability, providing a service that aids in contract retention.
To undertake additional training for continuous self-development.
To complete all mandatory e-learning subjects within your first 12 weeks of employment.
To adhere to the requirements in the Assignment Instructions and Standard Operating Procedures for Mitie.
To work in any areas or roles delegated by your Supervisor/Line Manager.
To provide the highest level of customer service, ensuring courteous and professional treatment of all persons visiting or working at the site.
To manage a work environment that complies with Health & Safety procedures and policies of Mitie and the client, ensuring a duty of care to all persons on the site.
To support new initiatives and contribute to the development of the site to establish ‘best in class' practices across all Mitie locations.
To undertake mandatory training and proactively manage your development plan with Line Management & online courses.
To promote a team ethos ensuring seamless delivery of service standards to internal and external customers.
To act as an ambassador to the client organization, representing their business appropriately in all duties.
Responsibilities:
* Ensure all Mall Staff are aware of their responsibilities through regular contact and training.
* Follow the SIA code of conduct while on duty.
Ensure punctuality, uniform compliance, hygiene standards, and proper display of your SIA license at all times.
Greet visitors courteously and behave professionally, demonstrating integrity and understanding.
Maintain personal appearance and hygiene standards, including uniform and grooming.
Follow site-specific instructions, risk assessments, and safety protocols diligently.
Log incidents accurately, manage personnel, communicate effectively, and handle inquiries professionally.
Dress and groom in accordance with company standards, especially when dealing with clients or visitors.
Adhere to health and safety responsibilities and report issues promptly.
Ensure compliance with information security procedures and report security risks and incidents.
Our flexible benefits scheme offers various benefits, including virtual GP services, financial wellbeing support, high street discounts, cycle schemes, life cover, share plans, and employee recognition programs.
We prioritize career development through diverse training and are committed to inclusive recruitment. If you need accommodations during the recruitment process, please contact us via email.
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