Head of Operations - Leisure + Fitness
Salary £70,000 - £80,000+
Location London
I have a great opportunity with a premium fitness studio looking for a Studio Operations Manager to drive the studios operations and guest experience. You are in the studios every day; and you are ensuring the team are upholding the highest standards managing both your team and third-party vendors to deliver on these standards. You set and maintain the premium standards on studio equipment, customer service, cleaning, and maintenance.
Role
1. Drive the studios operational principles as laid out in the operations manual, support in creating any additional content like updating studio handbooks.
2. Responsible for working within the budget ensuring all studios, and all equipment, are safe, legally compliant and that all certification is kept up to date.
3. Work to automate, streamline, and standardise all studio operations (where possible), so we can operate at economies of scale with all supplies and have an ease of operations.
4. Develop and execute an operational strategy to attract, engage, and retain guests.
5. Have commercial awareness and strategic focus.
6. Collaborate with the senior team to establish and manage the departmental budget.
7. Develop, train and motivate team.
8. Conduct regular surveys and collect feedback ...