Housekeeping Manager - Accommodation
At Center Parcs all our accommodation has been designed and built to the highest standards, so we need a team to uphold these standards and exceed guest expectation. Our Housekeeping team is responsible for maintaining more than 700 units of accommodation; from apartments and penthouses to Lodges and Treehouses, and for looking after our public areas and office spaces, so no two days are the same. That’s why it’s the largest team on each Village.
Join our Housekeeping team today and ensure families can enjoy quality time together in the comfort of their accommodation.
HOUSEKEEPING MANAGER – ACCOMMODATION | Circa £38,400 per annum plus 12% bonus
Reporting to the Housekeeping Line Manager, you will manage a large team of up to 200 colleagues, ensuring the smooth and efficient running of the housekeeping operation.
You will be responsible for providing sufficient training and development of all colleagues within the department, ensuring that the highest standards of cleanliness and hygiene are achieved along with high standards of service and guest care.
Responsibilities will include:
1. The organisation and allocation of duties to your housekeeping team
2. Supporting the housekeeping cleaning operation, ensuring the highest possible standards of cleanliness and hygiene are achieved and maintained at all times
3. Continually reviewing deployment of colleagues, ensuring that resources are allocated cost effectively and determining staffing levels in line with occupancy and business demand
4. Recruitment, absence and performance management
5. Coordinating staff training to meet targets within the division
HOURS OF WORK
We have the following contracts available on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period. Shifts will typically fall between 8:30am and 10pm.
6. 160 hours per 4-week period - Permanent contract
7. 160 hours per 4-week period - Fixed-term until 20th March 2025
As our Village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.
Please state your desired contracted hours from the options above under the suitability section of your application form.
ABOUT YOU
Essential requirements:
8. Sociably confident with excellent interpersonal skills and the ability to support, develop and challenge a team
9. Able to plan, prioritise and organise workload to set timescales and remain composed when under pressure
10. Competent user of Microsoft Office
11. Proven ability and experience of budgeting and financial control
12. Demonstrable operational supervisory / management experience of leading a large team in a demanding service driven environment
13. Communicates honestly, with commitment and enthusiasm
14. Ability to make good decisions to achieve the best outcome
15. Prioritises work and identifies solutions
16. Strives to improve performance and maximise resources to achieve the best outcome
Desirable requirements:
17. Previous Housekeeping or Facilities management experience within a service / operational environment
18. First Aid qualification
19. Recognised leadership / management qualification
ABOUT THE BENEFITS
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
20. Management Bonus Scheme
21. Pension Scheme with Life Assurance
22. Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
23. Free use of our leisure facilities
24. Discounted Center Parcs breaks
25. 20% discount in our restaurant and retail outlets
26. Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
27. An Employee Assistance Program - providing support on financial, health and legal matters
28. Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications