Lookers Farnborough Audi is recruiting for an ambitious and experienced Parts Manager to join our friendly team on site. As a Parts Manager, you will lead a busy Parts Department, providing excellent customer service and demonstrating a comprehensive technical understanding of the automotive trade.
Working hours: Monday to Friday 8AM - 5.30PM, plus Saturday mornings on a rota basis.
Joining our aftersales department, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will have the opportunity to develop your skills and establish a strong career within the industry, supported by one of the top automotive retailers in the UK.
Responsibilities:
1. Lead your team in a fast-paced environment to achieve success.
2. Ensure quick and efficient handling of all retail and workshop customer interactions, with same-day processing of all orders.
3. Promote sales by prospecting, acquiring, and maintaining accounts, and actively promoting Parts and related promotions.
4. Answer customer questions regarding technical issues, warranties, and repairs in an understandable manner.
5. Support company policies on security, especially regarding the protection of sensitive customer information.
6. Manage accurate data collection and provide performance forecasts for the department.
Candidate Requirements:
* Previous experience in a similar role within the motor trade industry is essential.
* Full UK driving license is required.
* Excellent verbal and written communication skills.
* Meticulous attention to detail and accurate record-keeping.
* Positive, friendly attitude with integrity, discretion, and objectivity.
* Ability to work under pressure and handle conflicting demands.
About Us:
Lookers is one of the top three motor vehicle retailers in the UK, representing 32 manufacturers across over 150 dealerships. We offer a competitive benefits package, including holidays that increase with service, company car schemes, critical illness cover, mental health support, and more. We are committed to equal opportunities and fostering an inclusive work environment.
If successful, employment checks including employment verification, address and credit checks, criminal record, and driving license checks will be conducted prior to starting.
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