About the Role
The Client is a leading commercial real estate services organisation, delivering a comprehensive range of services to real estate occupiers, developers, and investors on a local, national, and international basis. These services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing, and research. Services are provided across the core property sectors of office, industrial, retail, and hotel, as well as a variety of specialist property types.
Job Description
The Estates Manager role provides corporate property management support, service coordination, and professional advice across a diverse commercial property estate comprising offices, retail units, industrial units, and other specialist property interests. The role is focused on delivering an efficient, high-quality service while also providing strategic input to support the effective management and optimisation of the estate.
The Estates Manager will be responsible for developing and maintaining strong working relationships with key stakeholders, ensuring service delivery standards are met, and supporting opportunities that enhance value across the estate.
Key Responsibilities
Managing landlord enquiries and ensuring compliance with lease obligations
Liaising regularly with tenants regarding property-related responsibilities
Coordinating and resolving third-party and neighbouring party matters and disputes
Managing and coordinating the sublet estate
Planning, undertaking, and reporting on property inspections
Ensuring property records and files are accurate and kept up to date
Maintaining appropriate data oversight and reporting through the client property database
Managing specialist service providers across the property portfolio
Reviewing and quality-assuring reports and recommendations from specialist consultants
Undertaking routine Lease Advisory and Agency activities
Monitoring and updating client helpdesk systems
Coordinating and attending quarterly tenant meetings
Managing the performance of contractors and service providers
Supporting the planning, development, and ongoing monitoring of premises
Collating data and reporting on health, compliance, and environmental performance
Investigating accidents, completing reports, and assisting with insurance claim coordination
Processing invoices in accordance with agreed procedures
Ensuring compliance with company policies and statutory requirements relating to health and safety, fire safety, and hygiene
Working flexibly as part of a wider team
Line management responsibility for an administrator
Qualifications
Qualified to MRICS