Job Description
We're seeking a proactive and customer-focused Neighbourhood Assistant in St Helens to support our social housing client on an ongoing, temporary basis for a minimum of 3 months.
You'll provide vital administrative support to the Neighbourhoods team, acting as a first point of contact for tenants and colleagues, providing assistance on a range of housing management issues, tasks and enquiries. Key responsibilities:
* Support tenancy and estate management functions for the Neighbourhoods team, providing administrative and clerical support
* Liaise with Income Teams to maximise income for the company, and the Allocations & Lettings team to ensure demand is met
* Process purchase orders, deal with invoices, payments and petty cash
* Management and control of keys and fobs
* Liaise with Tenancy Sustainment Officers to support and ensure long-term tenancy sustainment
* Deal with general enquiries, providing advice and assistants to tenants and customers
* Write letters and deal with correspondence as required
* Handle incoming and outgoing mail to the Neighbourhood mailbox, distributing or circulating as required
* Arrange appointments, manage diaries, plan and organise meetings, greet visitors and take minutes where required
What you'll need to succeed
* Experience in a neighbourhoods or tenancy management role, ideally within social housing
* An understanding of legislation, processes and best practice in relation to housing and tenancy management
* Strong organisation, communication and interpersonal skills
* Excellent administrative skills who can prioritise a busy diary with conflicting priorities
* Able to commute to St Helens daily and work from an office
What you'll get in return
* Weekly pay
* Competitive hourly rates
* Option to be paid PAYE or Umbrella
* ASAP starts
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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