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Job: Store Crew
Location: Kelso
Job Type: Permanent, Part-time
Contracts available:
* 1x 8 hours
* 1x 6 hours
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to build an inclusive foundation for us all to connect with our customers, colleagues, and communities. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
You put the customer at the heart of everything you do, as the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will learn about our products to assist customers effectively.
Role Responsibilities
1. Greet and thank customers warmly, ensuring a memorable experience.
2. Provide exceptional service, helping customers find products for in-store and multi-channel sales.
3. Process sales, orders, and refunds efficiently at the tills.
4. Assist with deliveries and stock replenishment on the shop floor.
5. Maintain shop floor and back-of-house tidiness.
6. Stay updated on company activities and promotions.
7. Support floor moves, sale setups, and launches.
8. Adhere to all company policies and GDPR procedures.
Competencies
1. Deliver excellent customer service focused on customer needs and satisfaction.
2. Show passion and enthusiasm for the brand, embodying its values.
3. Support social and environmental initiatives.
4. Provide genuine, authentic interactions.
5. Act with integrity and demonstrate understanding of others.
6. Respect and value team members, engaging positively.
7. Contribute actively to team activities.
8. Use humor appropriately and tailor interactions.
9. Promote multichannel purchasing options.
10. Maintain operational standards across all areas.
Experience
1. Customer service experience is desirable but not essential.
2. Excellent communication skills.
3. Positive attitude and ability to work under pressure.
4. Confidence to take initiative and work independently.
5. Team-oriented mindset.
6. Good time management skills.
Benefits of working with us
* 25 days holiday plus bank holidays
* Generous monthly discount allowance
* Perkbox platform with discounts, wellbeing content, and more
* Access to THRIVE learning system from day one
* Dental insurance (employee funded)
* Pension scheme
* EAP support around the clock
* Sick pay allowances
* Sabbatical leave in line with service
* Enhanced family-friendly policies
* Refer a friend scheme
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