Operations Coordinator This internationally renowned business with a strong UK presence has become one of the dominant players in the security market. With an impressive client base that boasts some major international Plc’s and major brand names they have continued to expand their business through their reputation for quality and delivery. To continue their impressive growth record they are looking to increase their successful team of operations team. The company can offer an impressive training and development programme allowing the successful candidates rapid career progression and the future option of international opportunities. Service Request Management * Manage all incoming service requests from initiation through to billing completion. * Monitor and respond to the service email inbox throughout the day, ensuring timely acknowledgment and action. * Review customer notifications regularly to avoid missed or delayed service tickets, with attention to priority calls. * Update all stages of service calls within the service tracker system. * Ensure all job numbers and internal paperwork are created accurately within the correct region. * Follow up on open service tickets within 24 hours and communicate progress to customers. Technician Coordination * Create, schedule, and dispatch service calls to technicians. * Administer technician check-in/check-out procedures and notify supervisors of lat...