Headlines:
* Customer Success Manager
* Fully Remote
* Cleantech/Infrastructure
Ready to own the customer experience end-to-end?
Our client is looking for an exceptional Customer Success Manager who thrives on building deep relationships, solving complex challenges, and turning customers into lifelong advocates. This is not a passive account management role — it’s a high-impact, hands-on position.
If you’re obsessed with delivering world-class service and love being the calm in the storm, then this role is for you.
What You’ll Do
Deliver White-Glove Service Across the Entire Customer Journey
* Own the post-sale handoff and act as the single, named point of contact.
* Lead a premium, structured onboarding experience that sets customers up for immediate success.
* Partner with internal teams — technical, operations, field services — to ensure flawless deployment and go-live.
Be a Trusted Day-to-Day Partner
* Serve as the dedicated CSM for a portfolio of strategic accounts.
* Build proactive, long-term relationships with stakeholders from operations to the C-suite.
* Monitor account health, usage data, and network performance to anticipate issues before they arise.
Lead Escalation Management with Confidence
* Own escalations from first signal to full resolution.
* Communicate clearly, drive urgency internally, and turn tough moments into trust-building wins.
Run Insightful Quarterly Service Reviews (QSRs)
* Deliver compelling, data-driven QSRs that highlight value, performance, and ROI.
* Present executive-level insights: uptime, utilization, cost savings, sustainability impact.
* Use QSRs to align on goals, roadmap, and expansion opportunities.
Drive Renewals, Expansion & Advocacy
* Own the renewal process with accuracy and foresight.
* Identify upsell and cross-sell opportunities through deep account knowledge.
* Cultivate customer champions for case studies, references, and industry advocacy.
Be the Voice of the Customer
* Bring customer insights back to Product, Engineering, and Operations.
* Influence the roadmap and service delivery with clear, actionable feedback.
What You Bring
* Experience in Customer Success, Account Management, or similar roles — ideally in EV charging, energy tech, SaaS, or infrastructure.
* A genuine obsession with customer experience and outcomes.
* Exceptional communication skills — from exec-level presentations to on-site troubleshooting.
* Proven success managing complex enterprise accounts with measurable results (retention, expansion, CSAT, NPS).
* Strong analytical mindset with the ability to turn data into stories and decisions.
* Experience managing escalations with poise and urgency.
* Proficiency with CRM and CS tools (Salesforce, HubSpot, Gainsight, Totango, ChurnZero, etc.).
* A self-starter mentality — you don’t wait for the playbook; you build it.