Overview
We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.
Portsmouth Water are delighted to have an opening for a Network Administration Advisor to join our Network department on a six-month fixed-term contract, to deliver administrative services to the department’s back-office function and help support its operational delivery.
What will you be doing?
Key Responsibilities
* Deliver excellent customer service when dealing with internal and external customers, providing technical advice on operational matters.
* Raise and prepare Work Orders containing accurate information for technicians to visit customers' properties.
* Communicate with colleagues in the wider Network Team to help maintain a professional relationship with internal and external customers.
* Ensure all Work Orders are prepared in a timely and accurate manner.
* Log all written and telephone contacts correctly and in a timely manner on the CRM system.
* Demonstrate and promote collaborative working.
* Demonstrate and promote PW Company Values and behaviours.
* Work collectively and respectfully as a team with colleagues in the department.
* Meet required and agreed performance objectives.
* Undertake all Department processes, procedures and standards in accordance with specification and to the very highest level.
* Understand and comply with GDPR and all policies and procedures relating to Health and Safety.
As this role supports a 24-hour water supply operation, there will be occasions when support is required outside normal business hours. Applicants should therefore be able to offer a level of flexibility to support the Network function.
What do you need?
Skills, Qualifications & Competencies
* Methodical & organized.
* Reliable and hardworking.
* Able to work under pressure within a busy office environment.
* Capable of multitasking whilst retaining attention to detail.
* Be able to adapt communication style dependant on the customers needs.
* Ability to learn new skills.
* Excellent time management.
* Confident & strong communicator.
* Expected to work well within a team and individually as and when required.
* Ability to understand & assess numerical and statistical information.
* Sound knowledge of all Business IT systems.
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