Contracts Administrator – Permanent - Full Time
Gleniston Facilities Management Ltd
Location: Norfolk, NR9 4LF
We are looking for detail-oriented Contracts Administrator to join our expanding team in a fast-growing business. The ideal candidate will be responsible for handling various administrative tasks to ensure the smooth running of our helpdesk team.
Job role/duties;
• Using multiple software tools to effectively organise work. Raising and allocating tasks as well as organising logistics to support each task.
• Answering phone calls in a timely manner and demonstrating great customer service.
• Scheduling our team of engineers for both pre-planned maintenance and reactive callouts and responding promptly to numerous changes within their work schedules.
• Utilising phone and email to communicate effectively within the business and be a point of contact for engineers, contracts managers, and clients.
• Supporting a busy team and working effectively under pressure.
• Organising and taking part in team meetings on a regular basis.
• Procure required materials from suppliers and ensure they are available to the engineers.
• Utilise our specialist sub-contractors to assist with pre-planned maintenance and reactive calls.
• Providing support to oversee all maintenance contracts and ensure works are completed in a timely manner, within set deadlines.
• Liaising with colleagues and maintaining strong working relationships with the team as well as our clients.
Required skills and knowledge;
• Good communication skills, both verbal and written.
• Effective organiser.
• Pro-active and self-motivated.
• Good problem-solving skills and a can-do attitude.
• IT skills – excellent ability to use Microsoft applications such as Word/Excel and Outlook.
• Good customer service skills.
• Ability to multi-task and prioritise workload to get the important tasks completed.
• Good at identifying areas for improvement and confidence to make recommendations.
• Previous experience within an admin role. (essential)
• Previous experience within the mechanical/electrical industry.