UK Team Leader (Chain 1 & 5) – Mountain Warehouse
Application Deadline: 9 February 2026
Department: UK Retail
Location: Whitby (WBY)
Compensation: £12.82 / hour
Job Description
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast‑paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
Key Responsibilities
* Leadership & Team Development: Foster a collaborative and supportive team environment, coach, train, and mentor staff, keep the team informed and engaged, and empower the team with up‑to‑date product knowledge.
* Operational Excellence: Uphold impeccable shop‑floor standards, oversee daily store operations (opening, closing, and workflow management), lead visual merchandising, and prioritize health & safety.
* Sales & Performance: Motivate the team to meet and exceed sales targets and KPIs, identify growth opportunities, and suggest strategies for development.
* Customer Experience: Set the standard for exceptional customer service, resolve customer concerns promptly, represent the Mountain Warehouse brand, and build community connections.
Qualifications & Desired Attributes
* Passionate about delivering outstanding customer service.
* Confident, reliable motivator with a talent for inspiring others.
* Experienced in all areas of retail, from stock control to visual merchandising.
* Strong communicator capable of engaging at all levels and giving constructive feedback.
* Proactive and results‑driven, with a track record of setting and achieving goals.
* Approachable, trustworthy, and a natural team player.
* Skilled at problem‑solving within company guidelines and policies.
Benefits
* Monthly bonus scheme based on performance.
* 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
* 28 days annual leave, including bank holidays.
* Access to the Employee Assistance Programme and a Colleague Hardship Scheme.
* Generous colleague referral incentive.
* Auto‑enrolment pension scheme.
* A stable, successful, and supported environment with length‑of‑service awards.
Additional Information
Senior level: Mid‑Senior
Employment type: Part‑time
We’re shaping an experience and creating a legacy. Embrace the adventure—the driving force of positive change lies within you.
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