## Customer Experience Senior ManagerThe Senior Customer Experience Manager will be responsible for shaping and leading the customer journey across the dental equipment business, from initial engagement and purchase through installation, training, and aftersales service. This role ensures customers receive an exceptional, seamless experience that builds trust, loyalty, and long-term partnerships. Acting as the voice of the customer, the role will identify opportunities to improve processes, strengthen relationships, and create added value for dental professionals**Job Responsibilities:**The role holder will be expected to be responsible for the following:**Key Responsibilities** **Customer Experience Strategy** Define and lead the customer experience strategy tailored to dental practices, labs, and healthcare professionals. Track and report on key customer experience metrics, including satisfaction, retention, repeat purchase, and service utilisation. Align customer experience initiatives with commercial goals, ensuring tangible business impact. Build and lead a high-performing Customer Experience team. This role is extremely varied; therefore, the job description is not exhaustive, and the role holder will be required to participate in other duties as required by the business. **Job Skills & Experience Required:**To succeed in this role, you will need the following:Proven senior-level experience in customer experience, service, or customer success, ideally within medical devices, dental, healthcare, or technical equipment sectors.Experience usingSalesforce CRM(or similar platforms) to track customer engagement, manage service cases, and generate insights. Demonstrated ability to drive cultural change towards customer-centricity. Strong analytical skills with experience of customer insight platforms, reporting dashboards, and KPIs. Exceptional communication, influencing, and leadership skills. We believe the type of person best suited to this role will: Be collaborative and team-focused, working effectively across departments to drive consistent and seamless customer experiences.Over Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the GreatDepression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries andterritories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our as our founders would have wanted. We live those values by ensuring that our culture focuses on the of our team, which we accomplish by providing a for individuals to develop and contribute authentically, with opportunities to and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of, as a result of a physical or mental impairment, you can request reasonable accommodations.Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.ukAustralia and New Zealand Candidates: APACCareers@henryscheinone.comMalaysia Candidates: CNHR@henryschein.comItaly Candidates: risorse.umane@henryschein.it### Workplace Remote TypesIt is important to us to offer different types of work arrangements. Please see the types we offer below:
#J-18808-Ljbffr