Job Position: Lift Service/Repair Supervisor
My Client have been operating within the lift industry for in excess of 24 years and have
grown to become a well-respected company priding ourselves on the delivery of our services to an ever-
growing customer base. Due to the continued growth of our company, we are looking to fulfil a
Service/Repairs Supervisor working a hybrid role between the office and field.
Job Description
The aim of this role is to offer support to other team members both within the office and field. Improve the
way in which they carry out their day-to-day duties, increasing skill levels and helping with improvement of
efficiency.
The ability to communicate effectively with field staff, customers and internal staff is key to the role. The ability
to offer technical support as and when required is paramount to this position. A knowledge of the lift industry
and an understanding in sales, technical support, engineering and Health & Safety is preferred.
An outline (but not limited too) of duties are as follows.
➢ Accomplish maintenance objectives by training, coaching, communicating and monitoring field staff
performance
➢ Attend sites offering solutions to problem lifts, identifying and ordering materials and where required
take a hands on approach to the installation and interfacing of parts.
➢ Ensure that we maintain the delivery of a high-level service on all occasions by contributing to
strategic plans and implementing our service standards
➢ Evaluate efficiency of our procedures and work ethics offering solutions for any required
improvements
➢ Maintain a safe and healthy working environment
➢ Ensure relationships with customers are maintained by dealing with any queries which are raised
promptly and efficiently
➢ Monitor breakdowns identifying potential problem jobs which may create repeat call-outs
➢ Be reactive to problem jobs arranging for a fast technical response
➢ Assist with monitoring the lift off spreadsheet updating with actions required and a planned date for
resolve, arranging for the relevant attendances to resolve the issue.
➢ Review job sheets and Thorough Examinations ensuring the relevant actions are taken in the form of
quotations and notifying the customer
➢ Review Call-Out attendances for invoicing
➢ Where possible identify and order required materials for lift breakdowns and co-ordinate for
completion
Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year
Benefits:
* On-site parking
Work Location: In person