Social network you want to login/join with:
Are you ready to become the welcoming face of
one of London's most prestigious hotels? Firmdale Hotels invites you to join
our highly successful team at the Covent Garden Hotel as a Receptionist. Our
award-winning hospitality group is renowned for its beautifully designed
boutique hotels, exceptional service, and vibrant atmosphere.
Firmdale Hotels is a celebrated
collection of luxury boutique hotels located in the heart of London and New
York. With a commitment to unique design, outstanding comfort, and exemplary
service, we provide our guests with unforgettable experiences. At Firmdale, we
believe our team members are our greatest asset, and we are dedicated to
fostering a supportive and rewarding work environment.
As a Receptionist at the Covent
Garden Hotel, you will play a crucial role in creating a warm and inviting
atmosphere for our guests. You will be the first point of contact, ensuring
every guest feels valued and cared for from the moment they arrive. This is an
exciting opportunity to develop your skills and grow within a dynamic and
supportive team.
Responsibilities:
* Greet and welcome guests with a warm, friendly demeanour
* Manage check-in and check-out procedures efficiently
* Provide guests with information about hotel services, amenities, and
local attractions
* Handle guest inquiries and resolve any issues promptly and
professionally
* Coordinate with other departments to ensure seamless guest experiences
* Maintain impeccable presentation and attention to detail in the front
office area
What you
Need:
* Confidence and excellent communication skills to engage with guests
* Strong attention to detail, organisational, and interpersonal skills
* A team player with a keen willingness to contribute to team success
* A customer-focused attitude with a passion for providing inspirational
service
* Enthusiasm, warmth, and impeccable presentation
What
We Offer:
* Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan(including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without split
shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.
#J-18808-Ljbffr