Job Description
We are excited to be working with a well established technology. This business is known for delivering high-quality IT solutions, investing heavily in employee development, and providing long-term career progression opportunities. You’ll be joining a collaborative, forward-thinking environment where innovation, people development, and operational excellence are genuinely valued.
What will you be doing?
As a Site Supervisor, you will play a key role in overseeing day-to-day operations for a team of field and site-based engineers. You will act as a leadership figure, ensuring service delivery standards are met while supporting the development and performance of your team. This role combines operational management, stakeholder engagement, and continuous service improvement.
Responsibilities
* Supervise and support field and site-based engineering teams
* Act as the first point of escalation for operational issues
* Monitor and manage service performance against agreed SLAs and KPIs
* Produce and analyse operational and performance reports
* Support workforce planning and resource management
* Drive continuous improvement across service delivery processes
* Provide coaching, training, and development support to team members
* Manage absence, performance reviews, and team wellbeing initiatives
* Ensure compliance with company policies, procedures, and health & safety standards
* Collaborate with internal management teams and external stakeholders
* Support disciplinary processes when required
* Verify overtime and expenses in line with company guidelines
* Conduct regular visits to operational sites when necessary
What we are looking for
* Proven experience leading or supervising technical or engineering teams
* Strong organisational skills with the ability to manage multiple priorities
* Excellent communication and stakeholder management skills
* Ability to work in a fast-paced, dynamic environment
* Strong analytical skills with the ability to identify improvement opportunities
* Customer-focused mindset with excellent interpersonal skills
* Ability to motivate and develop team members
* Technical understanding of engineering or IT support environments
* IT hardware support experience
* Self-motivated with the ability to work independently
* Full UK driving licence
* Relevant technical qualifications or equivalent experience (CompTIA A+ or similar desirable)
* Willingness to obtain security clearance
Details
Salary: £32,000 – £35,000 + comprehensive benefits package
Location: Hounslow
Work Arrangement: On-site
Contract Type: Permanent
If this sounds like a good fit, apply below.