Job Description
Operational Resilience Coordinator
Location: London (Hybrid 50% from home)
Contract: Permanent
Hours: Full Time
Purpose
The Operational Resilience Coordinator supports the Operational Resilience Manager by maintaining documentation, tracking activities, and assisting with communication and reporting. This role ensures the smooth delivery of the operational resilience programme and helps the business meet its resilience objectives and regulatory requirements.
About Just
We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.
This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.
Key responsibilities
* Maintain accurate records of important business services, resilience plans, test schedules, and outcomes across systems and repositories.
* Coordinate and track annual Business Impact Analysis (BIA) and Business Continuity Plan (BCP) attestations, including issuing reminders, collecting responses, and updating completion logs.
* Organise meetings, workshops, and scenario exercises, preparing agendas, taking minutes, and managing attendance.
* Log and monitor actions from resilience activities, exercises, and audits, ensuring timely follow up and escalation where needed.
* Prepare and distribute operational resilience reports, dashboards, and management information for internal and regulatory audiences.
* Support communication with business, IT, and risk teams by distributing materials, updates, and reminders.
* Maintain and update documentation repositories such as SharePoint, ensuring materials remain current and accessible.
* Assist with evidence gathering for audits, regulatory requests, and supervisory examinations, coordinating inputs and maintaining records.
What we’re looking for
* Experience in an administrative, coordination, or support role, ideally within operational resilience, risk, business continuity, or a related function.
* Strong verbal and written communication skills, able to engage with colleagues at all levels.
* Confident preparing agendas, taking minutes, and supporting workshops or group discussions.
* Ability to build positive working relationships with a wide range of stakeholders.
* Strong attention to detail with a structured approach to record keeping and action tracking.
* Willingness to learn and develop knowledge of operational resilience and related processes.
* Experience supporting process improvements or helping to embed new procedures.
Our behaviours
At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
What’s in it for you
* A competitive salary, pension scheme and life assurance
* 25 days annual leave plus an additional day on us for your birthday
* Private medical cover and income protection, just in case
* A generous and highly achievable bonus scheme
* Opportunities to progress your career in-role and within the company
* Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders
* A variety of employee funded benefits available via our online benefits portal
* Plus, several additional purchase options available for you and your loved ones
Explore our full range of benefits on our dedicated benefits page.
Belonging at Just
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.
We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
Be Bold. Be Brilliant. Be Just