To provide a high-quality service to the leaseholders, shared ownership and freehold customers, ensuring that they are managed in accordance with the terms of their leases and deeds, legislation, regulation and best practice. To ensure residents receive a quality, helpful, responsive and value for money service. To maximise income to the business ensuring leaseholders and other customers contribute fully to their lease or contract obligations. You will be responsible for all aspects of leasehold management, including Right to Buy and shared ownership sales and any subsequent re-sale on the open market. You will be required to assist in the calculation, communicate and collect service charges and other associated costs as per the lease agreement. You will also be required to understand and enforce the terms of the lease to assist both the leaseholder and Portsmouth Homes as the landlord.