Recruitment Support Officer (Temporary Role) - £12.60 per hour - Hybrid (Newport, Wales)
Duration: 12 months (Potential Extension)
Are you looking to build your career in a dynamic and supportive environment? My client is recruiting Recruitment Support Officers to join their team. This is a fantastic opportunity to work on meaningful Central Government recruitment campaigns while gaining hands-on experience in a high-volume, service-driven environment.
What You'll Do
* Be the first point of contact for applicants and hiring managers
* Handle incoming calls, live chats, and emails related to recruitment processes
* Support internal teams by gathering information from applicant tracking systems and escalating more complex queries
* Deliver exceptional customer service and support throughout the candidate journey
* Maintain accurate records and ensure compliance with processes
* Highlight and contribute to service improvements
* Collaborate closely with team members to ensure service level agreements (SLAs) are consistently met
Shift Model & Hours
* Hybrid working: 2 days in-office (currently Thursday & Friday), 3 days from home
* Office Location: Newport
* Working hours: Monday to Friday, 8:00 AM - 6:00 PM (flexible shift rota within these hours)
Training & Support
* On-the-job training provided (no formal classroom training required)
* Continuous support and guidance from experienced colleagues and line managers
Essential
Key Skills & Attributes:
* Excellent communication and interpersonal skills
* High level of accuracy and attention to detail
* Ability to work effectively in a team
* Strong customer service focus with a professional manner
* Organisational skills and the ability to multitask
* Problem-solving mindset with a proactive attitude
Desirable
* Comfortable navigating internal systems and following structured processes
* Numeracy and data entry skills
* Experience in a contact centre or customer service environment (preferred, not required)
Ready to take the next step in your career? Apply now and become part of a team that values your contribution and offers real opportunities for growth.
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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