Shop Manager 6 Month FTC
Sue Ryder Charity shop, 12 High St, Watton, Thetford IP25 6AB
30 Hours per week over 7 days
£12.94 per hour + rewards & Benefits
Be there when it matters.
Sue Ryder is one of the largest charity retailers in the UK, supporting people at the end of life and in grief through medical, practical, bereavement and emotional support. We run over 400 shops across the country, generating vital funds for hospice and community services.
About you
Are you an experienced proactive shop manager with retail skills? Do you want to manage a charity store and contribute to Sue Ryder’s mission? If so, join our team in Watton and help drive sales and support our charitable work.
Responsibilities
* Use your skills and retail experience to drive business, increase sales and achieve targets.
* Lead your team to deliver excellent customer service to donors and customers.
* Work with the local community to generate sufficient donated stock.
* Recruit, train and retain a volunteer team, providing leadership and guidance.
* Set high merchandising and housekeeping standards, prioritising health and safety.
* Maintain effective stock processes, ensuring the shop is well merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder, supporting in-Store campaigns and national fundraising initiatives.
* Manage stock processes through the Epos operation.
Minimum Essential Criteria
* Customer Service Experience
* People management experience (reviews/1:1/volunteer recruitment/team meetings)
* Experience with KPIs and targets
* Strong IT skills (admin, emails, instant messaging, video calls)
* Organisational skills
* Lone working experience
Desirable Criteria
* High- street or charity retail managerial experience
* Health and safety knowledge
* Basic Microsoft Office skills or equivalent
* High- street retail, leisure or hospitality background
* Merchandising and stock rotation experience
Competitive Benefits Package
* 27 days holiday rising to 33 days with length of service, plus bank holidays (pro-rata if part-time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme - £250 payment
* Enhanced maternity, paternity and adoption pay
* Additional benefits (full details on our careers website)
Closing date: 19th May. Interview date: 27th May.
Our commitment to equity, diversity and inclusion
We recognise that a diverse workforce enables us to provide the best care and support. We are dedicated to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
As a Disability Confident employer, we offer interview opportunities to all disabled applicants who meet the minimum essential criteria. We provide inclusive recruitment practices, including sharing interview themes or questions in advance, remote interview options and accessibility support. For assistance with the application or interview process, please email recruitment@sueryder.org.
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