Description
To support all activity within the Productivity Team, ensuring that all guest accommodation is allocated accurately, efficiently and in line with business priorities, guest requirements and operational availability.
This team play a key role in delivering a smooth guest arrival experience by ensuring the right guests are placed in the right accommodation at the right time.
KPIs
* Allocation accuracy rate.
* Reduction in check-in delays linked to accommodation readiness.
* Guest satisfaction scores relating to accommodation.
* Effective management of upgrades and occupancy optimisation.
* Minimal allocation-related complaints
General Duties & Key Accountabilities
1. Allocate accommodation in line with booking requirements, guest requests and resort availability.
2. Manage room/unit moves, upgrades and special requests.
3. Optimise occupancy levels while balancing operational efficiencies
4. Highlight opportunities in calendar to fulfil operationally beneficial tasks
5. Ensure allocations align with cleaning schedules and maintenance availability.
6. Maintain accurate booking records and allocation systems.
7. Monitor arrivals, departures and in-stay changes daily.
8. Update systems promptly to reflect changes, cancellations or amendments.
9. Produce allocati...