D365 CRM Administrator | £180 to £200 per day (Inside IR35) | 4 month initial contract | Hybrid / 3 days in Cambridge Office
We're looking for a motivated D365 CRM Administrator to own and improve our clients CRM and supporting systems. You'll analyse workflows, implement improvements, evaluate new tech, and ensure the CRM acts as a single source of truth. This is a hands‑on role working closely with stakeholders across the organisation to boost efficiency, data quality and user experience.
Key responsibilities
* Own day‑to‑day support and issue resolution for D365 CRM; log and escape where needed.
* Analyse existing workflows, recommend and implement process improvements and automations.
* Manage change controls and record system changes.
* Evaluate new CRM/cloud tools and advise on feasibility and impact.
* Maintain data accuracy, governance and security (PECR/GDPR basics).
* Build reports and dashboards to surface insights.
* Support wider IT systems (M365, Dynamics, (url removed), Moodle) and collaborate on projects.
* Act as a first escalation point for users; provide training, inductions and documentation.
* Participate in IT and digital projects using Agile/PRINCE2 principles.
Essential skills & experience
* Practical experience with CRM platforms (Dynamics experience preferred).
* Strong finance/operational process understanding and system design experience.
* Solid data management and data governance knowledge (GDPR/PECR awareness).
* Experience with Power Platform / Power BI or similar analytics tools.
* Good stakeholder management, communication and customer service skills.
* Problem‑solving mindset and ability to translate business needs into technical specs.
Nice to have
* Certifications in Dynamics 365, Power Platform, or project management.
* Experience with multi‑system integrations and cloud services.
If this sounds like you, apply here now
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