Join Our Team as a Customer Service Administrator!
Are you ready to make a difference in the medical and health industry? We are on the lookout for a dedicated and enthusiastic Customer Service Administrator to join our dynamic team in Southampton!
Role Details:
1. Position: Customer Service Administrator
2. Contract Type: Fixed Term Contract
3. Contract Length: 4 weeks
4. Start Date: August 11,
5. End Date: September 5,
6. Working Pattern: Full Time
What You'll Do:
7. Be the Primary Contact: Act as the go-to person for orders, queries, and appointment coordination.
8. Enhance Communication: Liaise effectively between customers and our business partners to support seamless service delivery.
9. Handle Inbound Communications: Manage calls, emails, and letters with professionalism and a friendly demeanour.
10. Order Processing: Process new and repeat orders for stock and bespoke orthotic products efficiently.
11. Stock Management: Oversee stock movement and ensure timely delivery for patient appointments.
12. Issue Escalation: Know when to escalate complex issues to the Team Leader or Manager.
13. Appointment Coordination: Schedule and amend patient appointments to optimise clinic capacity and reduce delays.
What We're Looking For:
14. Strong communication skills with a cheerful and professional tone.
15. A proactive attitude and a passion for patient care.
16. Excellent organisational abilities to manage multiple tasks seamlessly.
17. Team player who thrives in a supportive and collaborative environment.
18. Previous experience in customer service, particularly in a medical or health setting, is a plus!
Benefits of becoming an Office Angels Temp:
19. Up to 29 days paid holiday
20. Free Parking
21. Access to free eye care vouchers
22. Access Online Discounts for s of stores and brands
23. Access to wellbeing platforms
24. Free access to linked in learning courses
Next steps Contact Jess Richardson at Office Angels South Coast at to hear about this or other opportunities. Alternatively, upload your CV to the Office Angels Website homepage.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.