Lorien Belfast, Northern Ireland, United Kingdom
Lorien Belfast, Northern Ireland, United Kingdom
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Lorien
Job Title: Network Operations Center (NOC) Engineer / IT Support Specialist
Location: Belfast - Fully Onsite
Job Type: Full-Time
About the Role
We are seeking a highly skilled and customer-focused NOC Engineer to act as the first point of escalation for customer calls and ensure seamless network operations. You will play a critical role in managing and resolving faults and service requests promptly while maintaining excellent communication with customers and internal teams.
Key Responsibilities
* Serve as the first escalation point for customer calls, providing expert support and guidance.
* Log, manage, and resolve faults and service requests via Remedy, achieving over 95% resolution at first touch.
* Work diligently within strict SLAs to ensure timely fault resolution.
* Maintain accurate and detailed shift handovers, ensuring all support tickets are current and comprehensive.
* Keep customers informed throughout the entire fault lifecycle, delivering clear and timely updates.
* Configure and troubleshoot a range of network devices including Cisco, Juniper, Adtran switches, routers, DSLAMs, modems, and other IT systems.
* Manage circuit faults across multiple technologies such as ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
* Liaise effectively with third-party engineers and suppliers to facilitate issue resolution.
* Support field engineers remotely with device configurations and link diagnostics.
* Monitor network health and performance using SolarWinds to proactively identify and resolve issues.
What We Are Looking For
* Proven experience working in IT Helpdesk or Network Operations Center (NOC) environments.
* Strong troubleshooting and problem-solving skills in IT and networking, with the ability to escalate appropriately.
* Solid background in enterprise network support, preferably holding CCNA certification or equivalent experience.
* Experience supporting Windows OS and server environments.
* Familiarity with working alongside third-party suppliers and managing escalations efficiently.
* Understanding of ITIL service management principles and strict SLA adherence.
* Exceptional attention to detail and ability to perform under pressure.
* Excellent communication and customer service skills, with a customer-first mindset.
* Eligible for Security Clearance.
* Ability to foster respectful, collaborative relationships and contribute openly to team success.
Join our team and be part of a dynamic environment where your technical expertise and dedication to customer service will directly impact our network reliability and customer satisfaction!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
IT System Data Services
Referrals increase your chances of interviewing at Lorien by 2x
Get notified about new Network Operations Center Engineer jobs in Belfast, Northern Ireland, United Kingdom.
Belfast, Northern Ireland, United Kingdom 2 days ago
Belfast, Northern Ireland, United Kingdom 5 days ago
Belfast, Northern Ireland, United Kingdom 6 months ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 6 days ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 3 days ago
Belfast, Northern Ireland, United Kingdom £66,779.00-£66,779.00 1 day ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 10 hours ago
Belfast, Northern Ireland, United Kingdom £66,779.00-£110,389.00 1 day ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 4 days ago
Belfast, Northern Ireland, United Kingdom 2 days ago
Belfast, Northern Ireland, United Kingdom 21 hours ago
Belfast, Northern Ireland, United Kingdom 4 days ago
Belfast, Northern Ireland, United Kingdom 4 days ago
Belfast, Northern Ireland, United Kingdom 9 months ago
Belfast, Northern Ireland, United Kingdom 4 days ago
Associate Service Reliability Engineer (Linux System Admin)
Belfast, Northern Ireland, United Kingdom 3 days ago
Belfast, Northern Ireland, United Kingdom 4 days ago
Belfast, Northern Ireland, United Kingdom 3 days ago
Belfast, Northern Ireland, United Kingdom £66,779.00-£66,779.00 1 day ago
Belfast, Northern Ireland, United Kingdom 4 days ago
Belfast, Northern Ireland, United Kingdom 3 days ago
Belfast, Northern Ireland, United Kingdom 5 days ago
Belfast, Northern Ireland, United Kingdom 9 hours ago
Belfast, Northern Ireland, United Kingdom 1 month ago
Belfast, Northern Ireland, United Kingdom 6 days ago
Belfast, Northern Ireland, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr