Come and join our Service Delivery Team, as a Deputy Technical Services Officer, you will assist the Service Delivery Officers in the day-to-day management of information, you will be required to carry out project work and deal with complex queries. Additionally, you will undertake a range of administrative tasks to support all the services within Environmental Services. You will work in a busy environment dealing with a number of enquiries from a range of sources. You should be able to multitask and handle changing priorities, and any previous experience of working with a case management system would be an advantage. You should also be fully familiar with data protection and the use of MS Office/Office 365. Excellent customer service skills are essential, as youand39;ll be communicating with service users, members of the public, and external organisations via a range of communication methods The Service Delivery Team are flexible and responsive and there will be opportunities to develop and gain experience of the service. The Environmental Services team delivers an essential 24/7 365 day a year service. You will be required to work flexibly to meet demand which could include some weekend and evening work. Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance, contact:andnbsp;jobs@sunderland.gov.uk. Please note that CVs are not acceptable. For an informal discussion, please contact Trevor Bennett, Environmental Services Technical Officer, via email: trevor.bennett@sunderland.gov.uk All communication about your application for this post will be to the email address that you register with North East Jobs. This may include details of an online assessment you may need to complete and an invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other method. Please remember to check your junk mail items. andnbsp; andnbsp; Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .