Salary: £22,500 - 35,000 per year Requirements: 2.1 or 1st class STEM degree from a leading international University At least AAB at A Level Strong project management skills to oversee multiple onboarding projects Ability to work effectively independently and within a team Excellent communication skills to explain complex ideas clearly Self-driven, proactive, passionate about customer experiences Strong problem-solving skills with a creative mindset Comfortable learning and using new software and technology Enthusiastic about emerging AI technologies Skilled in designing, testing, and refining prompts for AI systems High attention to detail Beneficial experience: Experience supporting complex documentation, workflows, or process-driven environments Experience in implementation, customer support, or similar roles Familiarity with workflow tools, document management systems, or AI-driven technology Responsibilities: Collaborate closely with customers throughout the onboarding lifecycle Understand customer needs and configure the AI platform accordingly Work alongside internal teams, including Customer Success, for seamless integration Support customers in leveraging AI functionality for specific use cases Manage onboarding timelines and expectations for successful implementation Analyse and troubleshoot technical or workflow issues, escalating as necessary Contribute to continuous improvement of onboarding processes and best practices Build strong customer relationships through clear communication and proactive engagement Technologies: AI Support More: We are a rapidly scaling AI SaaS software company that is transforming how global organisations manage complex workflows and documentation. Based in London, we offer a fantastic opportunity for a Graduate Implementation Specialist to join our collaborative onboarding team, working closely with customers for successful adoption of our AI platform. We provide a negotiable salary and comprehensive benefits, along with excellent career development within our growing team as we expand our customer base across multiple regions. last updated 8 week of 2026