Business Development Manager
Career Level: 08 Career Posting Date: 3 Mar 2026
Business Development Manager / Account Manager
Location: Nottingham - Hybrid / Field-based
Reports to: Product Director
About CSY Retail
CSY Retail is a market-leading technology provider delivering end-to-end EPOS software, integrated payments and support services to retailers across the UK.
Our solutions support a wide range of specialist retail sectors including Builders Merchants, Timber & Plumbing Merchants, Hardware & DIY stores, Garden Centres, Pharmacies and Food Retailers.
We help retailers run smarter, more efficient businesses by combining powerful retail software with seamless payments and sector-specific functionality. As part of the wider ClearCourse Group, CSY is investing in growth and innovation across its core markets.
This is an exciting opportunity to join a well-established brand with a loyal customer base and strong reputation in its sectors.
The Role
We are looking for an experienced Business Development Manager / Account Manager with a strong track record of winning new business and growing existing customer relationships, ideally within EPOS or software solutions.
This is a sector-focused role covering Builders & Timber Merchants, Hardware & DIY and Pharmacy, where you will manage an existing portfolio of customers while driving new logo acquisition and upsell opportunities.
The role blends new business development with account growth and customer success. You will be responsible for identifying opportunities, delivering tailored system demonstrations, building proposals and managing the full sales cycle through to handover.
You will be provided with leads, but you will also be expected to proactively generate your own pipeline.
Success in this role will come from understanding your customers’ operational challenges and clearly demonstrating how CSY’s EPOS and payments solutions deliver measurable commercial benefits.
Key Responsibilities
1. Drive new customer acquisition within your assigned sectors
2. Identify and close cross-sell and upsell opportunities within your account base
3. Promote and increase adoption of CSY’s integrated payments solution
4. Manage the full sales cycle from first contact through to project kick-off
5. Deliver tailored software demonstrations aligned to customer requirements
6. Build long-term, trusted relationships with senior stakeholders
7. Reduce churn and ensure customers are successfully adopting the solution
8. Accurately forecast pipeline and report on monthly metrics
9. Collaborate with Support, Operations, Development and Marketing teams
10. Maintain strong product and sector knowledge
What We’re Looking For
11. Proven experience selling EPOS or software solutions
12. Experience within Builders Merchants, Hardware / DIY or Pharmacy sectors is highly desirable
13. Strong track record of hitting monthly or quarterly sales targets
14. Confident delivering software demonstrations and presentations
15. Commercially minded with strong negotiation skills
16. Relationship-driven with the ability to influence senior decision-makers
17. Self-motivated, proactive and comfortable generating your own pipeline
18. Highly customer-focused with a consultative approach
Why Join CSY?
19. Established brand with deep sector expertise
20. Backed by a growing technology group with investment and ambition
21. Combination of new business and account growth responsibility
22. Clear commission structure linked to seasonal and annual targets
23. Opportunity to work within specialist retail verticals
24. Supportive, collaborative environment
If you are a driven EPOS or retail software sales professional looking to join a well-respected brand with genuine growth potential, we would love to hear from you.