Customer Loyalty Advisor, Watford, Hertfordshire
Client:
Gigaclear
Location:
Watford, Hertfordshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
If you love helping customers and have the patience to listen and solve problems to ensure customer satisfaction, then this role could be perfect for you.
This is a customer service role focused on retaining customers, especially when their contracts expire, and increasing revenue through upselling and discussing upgrade options.
The salary is £25,000 with a realistic uncapped OTE of £40,000, with many team members exceeding this.
You will learn about our broadband products and services and assist customers in recontracting and upgrading their services and equipment. Collaboration with sales, marketing, and customer operations teams will be part of your role to improve customer retention. Training on our database system to track customer orders and satisfaction will be provided. The role involves a mix of inbound and outbound calls.
This is an office-based role. To contact some customers out of hours, there is one late shift from 11 am to 7:30 pm per week, and one Saturday shift (which can be worked from home) every four weeks, with time off in lieu the following week.
Key attributes include inquisitiveness, excellent listening skills, the ability to build rapport quickly, and a mindset focused on earning £40,000 or more.
Apply now for an initial chat to learn more. If interested, you will be invited to meet the team and hear firsthand how they achieve and spend their earnings.
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