Role We have an opportunity for a Systems and Customer Service Trainer to join our team in Stratford on a 6 months fixed term baiss. The primiary responsibility of this role is to deliver and develop training on all Axis systems, procedures and policies to new starters and existing Axis staff (including Managers, Supervisors and Client’s Staff). To ensure customer service and operational requirements are met and continuously improved in order to exceed expectations. Key Tasks / Activities / Responsibilities Deliver training on Business Systems within the Housing Repairs & Maintenance operations, Projects and Planned teams to new starters and existing Office Staff (Including Managers, Supervisors and Clients Staff). Develop all relevant training materials and user guides for staff; ensuring these are kept up to date and reissued accordingly with any business changes. Ensure that training is structured and organised in line with the new starter inductions and allows for on-going support for further training opportunities. Deliver best practice training on Axis Policies, Processes and Customer Service; including call handling procedures and Complaints to deliver a “Best in Class” Service. Work with the relevant departments in the development of service systems & processes in order to obtain knowledge of system configuration and contract procedures; including new contract mobilisations. Identify training gaps and individual employee needs along with opportunities to improve training procedures and delivery in order to provide continued on-going support to staff. Attend Contract & Client meetings, workshops and Tool Box Talks (Where required) to communicate any relevant training updates. Ensure all training records are maintained and up to date in line with HR requirement Key Experience Experience using Axis Systems Interest in Learning and Development from a training perspective Experience in delivering training on a one to one basis, and/or group sessions (Desirable) Key Knowledge Axis Processes, Policies and Procedures Key Skills Strong communication skills with the ability to present to large groups of staff and clients Problem solve and identify gaps where improvements can be made to improve the business Team player Woks well with others to develop, improve and deliver the training programme Ability to work on your own using initiative and work to strict deadlines Other Key Information Flexibility in travelling to/from other Axis offices and client premises Planning and Organising Communication & Feedback Customer Habitude Training & Development Service Delivery Axis Systems and Processes Business Acumen All staff have a personal responsibility and accountability to Axis to ensure that their day to day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment. It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager. Benefits 22 days annual leave which increases with length of service Pension Perkbox rewards Long service rewards Volunteering days About Us Axis has experienced continual growth since it’s establishment in 1986, we’re not aiming to be the biggest service provider, however we do intend to be the best. We work with some of the UK’s largest building owners, landlords, facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors. We are a value led business, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be an equal opportunity workplace and embrace diversity above all.