End Date
Thursday 23 April 2026
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked
Job Description Summary
Based In Watford only
Job Description
* JOB TITLE: SOC- Order Management Advisor - Watford
* SALARY: £30,609 rising to £31,809 in April 2026
* LOCATION(S): Watford
* HOURS: Full-time
* WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested whereby we will adapt and support
About This Opportunity
This role plays a crucial part in facilitating efficient contract management, ensuring timely vehicle procurement, and maintaining strong relationships with employers and dealerships.
Responsibilities
* Ensuring all orders are captured within a 24 hour turnaround whilst also preparing the contract ensuring all employer specific details and requests are included.
* Liaising with dealers to ensure all vehicle specifications are accurately and effectively ordered.
* Liaising with Pricing and Data team to ensure manufacturer pricing and discounts are all correct and managing monthly price increases.
* Provide exceptional customer service through first contact resolution, taking full accountability for the service you deliver, striving to exceed KPIs and SLAs. This will be done via phone and email.
* Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager.
What You’ll Need
* High accuracy levels and attention to detail
* Motivated by and understands the importance achieving targets, individually and as part of a team
* Excellent verbal and written communication skills
* Polite and professional telephone manner
* Manages self with strong organisational and time management skills
And Any Experience of These Would Be Really Useful
* Office 365
* Previous purchasing experience
* System experience- Ebbon Dacs & Salesforce
About Working For Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch.
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