Overview
Join to apply for the Technical Operations Manager role at City & Guilds.
This is a full-time, office-based role based in Wakefield. We’re building a Centre Operations function that delivers operational excellence and sets the benchmark for efficiency, innovation and stakeholder service. This is more than just an operations role – it’s a chance to further shape our Centre Operations function through data-driven leadership.
Responsibilities
* Drive process improvements using technical acumen and data analysis to streamline workflows and enhance performance.
* Oversee administratively complex centre-facing operations, including second-line support, exam and assessment evidence returns, and results delivery.
* Collaborate cross-functionally with assessment and technical teams to ensure smooth delivery of high-stakes qualifications.
* Lead and inspire a high-performing team, fostering a culture of continuous improvement and operational excellence.
* Champion quality and compliance, ensuring all processes meet regulatory and internal standards.
* Contribute strategically to workforce planning, diversity and inclusion initiatives, and the development of a learning culture.
About you
* Proficiency in data analysis and Excel-based tools (including Power Query), with the ability to create, manage and interpret complex data sets.
* Proven experience in a senior operations management role, ideally within education, assessment, or a regulated environment.
* Excellent problem-solving and organisational abilities, with a sharp eye for detail.
* Strong leadership skills with the ability to motivate and support multi-disciplinary, multi-location teams.
* Confident communicator and relationship-builder, able to influence stakeholders at all levels.
* Skilled in risk and issue management, with a proactive approach to mitigation and resolution.
* Experience using MS Lists and integration with Power Query would be beneficial.
About the role details
Based in Wakefield, you’ll lead a range of Operations Managers, Delivery Managers, Coordinators, Administrators, and/or Technical Leads. You will develop a culture rooted in continuous improvement, intelligent automation, and analytical precision. By leveraging data to inform decisions and streamline workflows, you\'ll ensure our services remain compliant and deliver high-quality operations.
* This is a full-time, office-based role in Wakefield (Office Hub is located at WF1 2UF).
* Centre Operations core hours are Monday to Friday 08:00 – 18:00.
* Contracted hours alternate 08:00-16:00 on week 1 and 10:00-18:00 on week 2.
* Senior Manager position with expected flexibility to meet business needs.
* Occasional travel may be required for internal and external meetings.
* Hybrid or remote working is not available for this position.
Bonus perk: Our Wakefield office is dog-friendly — you may have a quick interruption from a wagging tail during a review. We value a positive, collaborative environment.
As an Awarding Organisation, we have high-stakes qualifications including T Levels, with workload peaks during late Spring/early Summer. Teams are expected to provide additional flexibility during this time, including longer hours and some weekend work to meet business needs.
This appointment will be made on merit.
We value diversity and inclusion and encourage applications from under-represented groups. City & Guilds believes diversity strengthens and enriches us and invites applicants from all backgrounds to apply.
What we offer
Opportunity to work in an innovative, engaging and market-leading organisation with chances to develop existing skills and explore new ones. Benefits typically include a competitive base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and more. We are open to flexible working discussions about pattern, hours, or location.
Next steps and how to apply
If you think this role is for you, please submit your CV and complete the short application form using the apply button.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Education and Management
* Industries: E-Learning Providers and Non-profit Organizations
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