Overview
Senior Retail Customer Assistant - Weekends at Norfolk and Norwich Hospital, Colney Lane, Norwich, NR4 7UY. Role with Royal Voluntary Service. Part-time, permanent. Salary: £12.68 per hour (FTE £23,091 per annum).
About the Role
Royal Voluntary Service hospital cafes, shops and trolleys are part of the NHS; we provide beverages and healthy food choices. The money spent helps fund volunteer action in hospitals and the community. You will work with a friendly team of employees and volunteers to support the day-to-day management of the busy retail Shop at Norfolk and Norwich Hospital.
Responsibilities
* Provide friendly, helpful and efficient service at all times
* Welcome customers, inform them about specials or new products, answer questions and process orders and payments
* Operate the till and cash up
* Maintain cleanliness in line with Health and Safety and food hygiene standards; keep areas tidy
* Replenish stock and displays; order supplies if required
* Engage with volunteers, lead by example, and maintain a positive, motivated attitude
* Supervise the site and team in the absence of the Retail Service Manager; support KPI achievement; direct, train and develop the team
Hours
* 16 hours per week
* Weekend-only position; available to work Saturday and Sunday between 09:00 and 19:00
* Example shifts include 09:30 – 18:30
Requirements
* Experience in a retail or cafe environment with people management
* Knowledge of EPOS systems advantageous
* Knowledge of general administrative processes
* Knowledge of Food Safety & Health & Safety procedures advantageous (full training provided)
* Excellent communication skills
* Organising, delegating and prioritising abilities
* Calm, professional in a fast-paced environment
* Ability to deliver excellent customer service
* Experience with email and internet required
* Willingness to work as part of a team and independently as needed
* Flexible to business needs and available for out-of-hours training if required
Benefits
* Salary of £12.68 per hour (FTE £23,091 per annum)
* 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
* Ten weeks’ company sick pay after probation
* Pension scheme
* 2 x Salary Death in Service Benefit (subject to qualification)
* Enhanced Family Leave schemes
* Access to rewards website with discounts and cashback
* 24-hour doctor line, dental/optical support, and other therapies
* Employee assistance programme with counselling
* Extensive training and development opportunities
* Flexible working opportunities
* Career development and progression opportunities
Application
If you have the skills and experience, please click apply today. The closing date is 13th October 2025, but Royal Voluntary Service reserves the right to close the vacancy early. We are committed to equality, diversity and inclusion.
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