Freightserve recruitment are looking for a Branch Operations Manager for a niche sector Freight Forwarder based in the Heathrow area.
Exciting role available to join the Management team for this Specialist Freight Forwarder providing customised event transport solutions to clients in the Live Touring, Theatre, Film, TV and Sports sectors.
Role will be responsible for organizational effectiveness within the operations department by providing leadership, training and being the main point of contact for daily activities in addition to larger scale projects and workflow planning.This individual will also contribute to future project strategies, and champion and implement our policies and standard operating procedures.
Main duties:-
1. Follow, champion and lead by example on all Company Standard Operating Procedures.
2. Support our business objectives and implement any changes within the operations team to align with current goals and company strategy.
3. Conduct daily ops meetings to discuss that days jobs and escalate any concerns.
4. Take a very proactive approach to the operational workflow and actively communicate with staff to support and assist them.
5. By monitoring the Ops inbox, make sure all jobs are being picked up and delegate work to make sure there’s a fair split amongst the team with quotes and live jobs.
6. Assist in the preparation of departmental budgets to support operational growth.
7. Perform reg...