Overview
Edinburgh - UK; London - UK; Manchester - UK
At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.
Our Life at RealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you are a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.
Discover your purpose. Embrace innovation. Experience Life at RealChem.
Job Summary
Position: Account Manager
Real Chemistry is looking for an Account Manager to join our growing team. As an Account Manager, you will act as the key day-to-day client contact, managing relationships and taking responsibility for the delivery of several medium-sized projects. You will manage the execution of parallel ongoing projects and coach junior team members, ensuring projects are delivered effectively alongside the account lead.
What you’ll do
* Act as day-to-day client contact: provide regular status updates; respond to client queries and share recommendations (after discussion with your account lead); manage client expectations on timelines and scope; take client briefs and communicate them to the team with realistic project plans.
* Manage day-to-day account processes: run internal team meetings, review content from junior team members, delegate tasks, and track the status of jobs across the account.
* Own medium-sized client projects, ensuring delivery to the highest standards within budget and agreed timeframes.
* Understand client needs and preferences, reflecting them in interactions and deliverables.
* Develop written content (briefing documents) and review junior team members’ work to ensure accuracy and high quality ahead of senior review.
* Identify growth opportunities and proactively share new ideas with the team and client.
* Contribute to new business efforts by researching and presenting to pitch teams, and facilitating brainstorms or pitches as needed.
Team management
* Support the professional development of junior team members through regular check-ins and coaching.
* Develop coaching, delegation and briefing skills; lead by example to upskill and inspire junior staff.
* Assist with account finances, including Salesforce opportunities, invoicing and forecasting.
* Develop accurate budgets, monitor project budgets, and flag out-of-scope work and additional budget needs.
* Contribute to resourcing by sharing project requirements with account/medical writer leads.
* Complete timesheets and expense claims accurately; participate in reviewing timesheets across projects.
* Engage in internal initiatives that contribute to culture and development of the Medical Communications team and Real Chemistry more broadly.
* Stay informed about developments in the medical communications and pharma industries; reflect insights in work and share ideas with teams.
This position is a perfect fit for you if
* Values: Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I”.
* Adaptable and resilient, able to adjust scope and responsibilities as the company grows.
* Proactive, driven, resourceful with strong prioritisation skills and a data mindset.
* Highly organized self-starter, able to work independently and under tight deadlines.
What you should have
* Relevant degree in a scientific subject
* Highly organised with strong attention to detail and ability to manage multiple tasks and deadlines
* Independent thinker who can own assets and materials while collaborating with a team
* Ability to mentor junior staff and delegate to meet project deadlines
* Confidence to manage upward and communicate about potential deadline risks
* Strong work ethic with a track record of delivering high-quality work on time and within budget
* Ability to develop project scopes and vendor contracts
* Excellent business communication, including presentation and writing skills
* High energy and ability to operate in a fast-paced, evolving environment
About the company and benefits
Real Chemistry is proud to be Great Place to Work certified. We offer a comprehensive benefits program and region-specific perks, including private medical, dental, and vision plans, generous holiday and paid time off, mental wellness support, and access to online learning. More details are available in our regional benefits information.
Working with Real HART: we support a hybrid work model with regional offices and remote work options, including periodic in-person meetings and learning opportunities. We are committed to a flexible workplace that fosters collaboration and connection.
Real Chemistry is an Equal Opportunity employer. We provide an inclusive environment and encourage applicants from all backgrounds to apply. If accommodations are required during the interview process, please let your recruiter know.
How to apply
Apply for this job and submit your details as prompted. This section includes standard application fields and consent language.
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