Content Support Executive Location: Milton Keynes - Hybrid Job Type: Full-time 12-Month Fixed Term Contract (Secondment for internal applicants) We are seeking to recruit a Content Support Executive to join our Customer Success Team (CST). This newly created secondment role plays a pivotal part in supporting two of our flagship platforms — Fleet Gateway and Leasing Portal — by ensuring all content is accurate, relevant and up to date. From product and aftersales information to lead times, news bulletins and recall notices, high-quality content is key to creating habitual platform use and helping our users find ongoing value in the systems. Key Responsibilities: Content Management & Governance Manage the end-to-end lifecycle of platform content across Fleet Gateway and Leasing Portal. Curate and maintain a wide range of content types including product information, news and bulletins, aftersales updates, lead time data, and recall information. Regularly audit platform content to identify outdated materials, gaps, or inconsistencies. Proactively research fleet industry news, OEM brand updates, and wider market developments to identify material suitable for hosting within brand-specific areas of the platforms. Extract, validate and upload industry-wide or brand-specific content, ensuring it is timely, relevant, and aligned with each brand’s tone and identity. Liaise with client contacts and content owners to source, validate and refresh platform content, including accessing client content systems where necessary. Apply agreed naming and tagging conventions to ensure structured, intuitive access across all uploaded materials. Content Performance & Insight Monitor and analyse content usage and file uptake to identify patterns in engagement and visibility. Provide regular insight and commentary to the CST and Client Services Teams to inform reporting, platform improvement and client conversations. Use performance data to support content strategy and highlight opportunities to enhance engagement. What We’re Looking For Strong organisational skills with the ability to manage multiple tasks and workstreams across content and outreach activity. A structured and logical approach to information — able to identify where content sits, how it should be categorised, and where gaps may exist. Comfortable using digital systems and platforms, with the confidence to learn internal tools and processes quickly. Confident communicator — able to liaise clearly and professionally with internal teams and client contacts to request or coordinate content. Proactive and self-motivated — capable of working independently, taking ownership of responsibilities, and driving activity forward. Experience in marketing and content generation would be an advantage. Previous experience in customer support, digital systems, CRM use or coordination roles is beneficial but not essential. How to Apply If you’re interested in joining us as a Content Support Executive, apply today! We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.