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Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens our relationship with our customers and helps define our collective identity.
Purpose of the Role:
You are an experienced commercial and customer focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward.
Key Responsibilities:
* Accountable for the store performance, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
* You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
* You drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
* Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
* You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice.
* Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
* You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
* Follow all People processes that support the colleague lifecycle from recruitment, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
* You are a key player within the Area and actively supports the Area Manager.
* Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
* You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
* Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience.
What You'll Need to Succeed:
Technical:
* Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
* Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
* Experienced in creating diverse and brand-aligned visual displays.
* Understanding of retail business growth strategies.
About You:
* Reflects the aesthetic of Moss through personal style and presentation.
* Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
* Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
* Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
* Employee Discount: 70% discount across all our stores.
* Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
* Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
* Season Ticket Loan: Financial support for commuting.
* Cycle to Work Scheme: Encouraging eco-friendly travel.
* Discounted Gym Membership with PureGym: Promoting physical health and fitness.
* Life Insurance: Providing peace of mind for colleagues.
* Ongoing Development: Tailored to suit your career ambitions from day one.
* Access to Moss Learning: An online learning platform for skill enhancement.
* Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
* New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales, Customer Service, and Management
* Industries
Retail Apparel and Fashion and Retail
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