Join the team that Always Cares!
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Groups Coordinator (Maternity Cover) at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Groups Coordinator (Maternity Cover) are:
Annual earnings up to £33,000.00 (£27,540.00 base salary + non-contractual tronc)
Pension scheme with company contributions
50% discount in all our restaurants and Spas across our properties
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Access to private medical insurance
Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
Interest free season ticket loan
Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Recommend a Friend incentive
Complimentary laundry
Free meals on duty
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Groups Coordinator (Maternity Cover), to join our Reservations Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Groups Coordinator (Maternity Cover), your main duties and expectations for the role will include:
To provide a courteous and co-operative service to clients and other departments at all times
To deal with all enquiries promptly and efficiently within an 8-working hour response time, or the designated time span
To assist with quotes on all group and incentive related enquiries and be responsible for converting business within the parameters set by the Revenue team
Whenever possible, to upsell the hotels premium room types, promote hotel facilities and cross- sell sister properties
To continuously strive to achieve maximum reservation accuracy to ensure a world class guest experience and accurate tracking of the business
To check all accounting instructions have been agreed and ensure credit accounts exist and have been approved when necessary
You will be required to work 40 hours per week, on a shift rota.
We are
Best Employer for 2021 at Springboards Excellence Awards
One of the happiest hotels in London
Earth Check Silver Certified 2023
2 rosettes
Hoteliers Charter Approved
Preferred Hotels & Resorts member
Top 100 in the Sunday Times Best Places to Work 2025
We are more concerned with whats in the glass, not whether its half full or empty, so if you feel this Groups Coordinator (Maternity Cover) role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK
TPBN1_UKCT