Summary Stop just dreaming. Start dream-making with us Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more Role mission We are looking for Client Advisors to join our team in Heathrow on a full time basis. Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients. Job Description Key accountabilities Driving sales · Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities. · Collects meaningful customer information throughout the client journey to feed into the CRM system. · Effectively uses cross- and upselling techniques to maximize sales opportunities. · Guides and influences the client to make the best possible decision to buy the right product. Client experience · Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques. · Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store. · Engages with clients to uncover purchase motivations by asking good questions and listening to clients. · Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques. · Develops local and international client base and seeks to recruit and develop top clients. Product and Customer Knowledge · Using knowledge of Gucci and our products, engages with the clients using storytelling. · Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients. · Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theatre, arts, travel, etc) · Combines styling knowledge with the ability to mix-and-match products to best serve the client. Store operations · Has a sound understanding of back of house procedures and operations. · Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, …) · Is aware and executes visual merchandising standards in line with guidelines. · Understands how the store operates and how to best contribute to the overall functioning of the store. Key Requirements · Experience in working in a fast-paced and high-end luxury brand (goods or services) · Proven track record in building and maintaining strong relationships with clients. · Strong track record of individual performance, delivering results beyond expectations. · Passion for and sound knowledge about Gucci and luxury fashion. · Advanced knowledge in Ready-to-Wear styling and wardrobe mastery. · Fluent in English. · Ability to work varied hours/days, including weekends, and holidays as needed. Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are. Job Type Regular Start Date 2022-05-09 Schedule Full time Organization Gucci Ltd.