Employment Advisor – Fixed Term (12 months)
We are looking for an Employment Advisor to work directly with a caseload of customers to help them overcome barriers to employment. This full‑time, entry‑level position is fixed term for 12 months in the UK (Newport, Wales).
Key Responsibilities
* Meet personal performance targets and Key Performance Indicators.
* Manage a caseload of customers using a variety of coaching strategies, ensuring they are prepared for interviews and job searching.
* Undertake in‑depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression.
* Co‑produce personalised, tailored SMART action plans with sequenced interventions and development opportunities.
* Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training).
* Identify the specific recruitment needs of each employer and undertake tailored pre‑screens and group assessments.
* Co‑produce effective in‑work support plans with participants and employers.
* Proactively participate in continuous improvement activities to ensure the service delivers excellent customer service.
* Fully comply with company policies including those for personal data security, safeguarding and health & safety.
* Work from local hubs and community outreach locations (sometimes alongside other services such as housing, health and primary care centres) to increase service accessibility.
Preferred Skills & Qualifications
* Customer‑focused with a strong commitment to customer care.
* Strong team player with a positive and flexible approach to work and colleagues.
* Previous experience of working in a fast‑paced, target‑driven environment.
* Previous experience of delivering services to meet contractual and quality standards.
* Fully IT literate in using a range of Microsoft Office programmes, including 365 products and modern digital technologies (Microsoft Teams/Zoom/Google).
* Strong communicator – demonstrating an ability to listen, question and build relationships.
* Demonstrable creative problem‑solving skills and a positive approach to challenging and overcoming any barriers.
* Demonstrable ability to plan and organise workload to meet required targets and deadlines.
* Prior experience of working in a similar role in the Welfare to Work sector is desirable.
* Knowledge of the employability industry is desirable.
* Previous experience of working in a Recruitment background is desirable.
Salary
£26,700.00 – £28,600.00 per annum.
Equal Opportunity Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. Maximus is a Disability Confident Leader, and applicants with disabilities who meet the minimum requirements for the job are guaranteed an interview.
Application
Apply now for the Employment Advisor role in the UK. This is a fresh, entry‑level opportunity with a 12‑month fixed term.
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