BCHA is a forward thinking, dynamic and vibrant place to work. We employ great people who are committed to our values and want to achieve the best outcomes for those most in need of our services to ‘find a way forward’.
We look for enthusiastic, passionate, caring people who thrive on delivering effective services and going the extra mile. In exchange for your commitment, we will make sure you get the rewards, training and benefits you deserve. Our aim is to create a professional environment in which you can thrive: we want you to be able to be your best self in the workplace.
Position
Lead Service Coordinator at BCHA
You will oversee the smooth running of an established supported accommodation service in Plymouth. This service provides more than just housing – it’s a safe, supportive environment where residents can rebuild their lives. Your leadership will ensure that support is person‑centred, trauma‑informed, and delivered within a Psychologically Informed Environment (PIE).
You will lead a dedicated team of Support Workers, embedding these principles into daily practice to help people facing homelessness, trauma and complex needs regain stability and independence. You will also work closely with the Senior Practitioner to ensure high‑quality, consistent service delivery.
In this role you will
* Lead and support a team of Support Workers in delivering exceptional care and housing‑related support.
* Ensure the day‑to‑day operations of the service run smoothly and effectively.
* Embed trauma‑informed care and PIE principles across all aspects of service delivery.
* Work closely with the Senior Practitioner to maintain best practice standards.
* Collaborate with Local Authority Housing Teams, Social Services, Health and Mental Health Teams, Substance Misuse Services, Police and other key partners.
* Work closely with senior leadership to align service delivery with BCHA’s strategic goals for homelessness support.
Why Join Us
* Lead a service dedicated to transforming the lives of people experiencing homelessness.
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* A supportive, collaborative environment where trauma‑informed care and PIE principles guide every decision.
* Make a real, lasting difference in the Plymouth community.
BCHA Safer Recruitment
Safer recruitment procedures are our first priority. We are committed to safeguarding and promoting the welfare of people, and expect all employees and volunteers to share this commitment.
Requirements
* Strong understanding of mental health assessment and intervention techniques.
* Excellent communication and interpersonal skills.
* Empathy, compassion, and a commitment to customer confidentiality.
Shift Details
Monday – Friday role with a mixture of different shifts on a 5‑week rolling rota. Working times include 07:30am – 03:30pm, 10am – 06pm and 02pm – 10pm. Flexibility to work some weekends is required to help cover the 24/7 rota.
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