Overview of the role The Housing Repairs Scheduler Planner works closely with Housing Repairs Services Supervisors, as a part of the Housing Repairs Services Team to plan and co-ordinate the working day of Operatives to ensure all works are allocated resources to the satisfaction of the customer, all works in progress are tracked and progressed to satisfactory completion while maximising efficiency and completing each task within the specified time allocations.
Striving towards the continuous improvement of our service delivery and ensuring all trade resources are utilised to their full potential, while maintaining customer focus and seeking to enhance the customer experience.
To actively manage the workload of multiple operatives, monitoring timings and ensure job completion by the end of each working day.
Key responsibilities Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilised.
Action unscheduled jobs and ensure that all emergency and overdue repairs are carried out as per our service agreement.
To raise order on IT systems, plan and dispatch jobs to the best placed operatives or contractor with the right skills to complete the repair first time.
Using excellent communication skills to respond to emails and workflows generated by our In-house systems within agreed timeframes (48 hours).
Dealing with inbound and outbound phone calls from colleagues and clients within corporate guidelines.
Work with our Materials Team to ensure all material required for each job/task is available and recorded, with all parties notified of any unexpected delays, to include letters to tenants where jobs/task may need to be re-scheduled and updating in-house systems accordingly.
To ensure follow on appointments with customers are arranged, where jobs require more than one visit to complete.
To ensure all Follow-On and Carry over jobs are processed in designated timeframes to ensure smooth progression of repair jobs.
To ensure all completed jobs are reviewed and confirmed satisfactorily completed and processed.
To take responsibility for promoting and safeguarding the welfare of vulnerable adults and or children who you come into contact with.
To work to necessary shift patterns and rotas as instructed by supervisor.
Liaise with Service Managers, Area Service Managers and Surveyors with issues relating to instances of poor workmanship, Operative attitude and in cases where technical advice is required.
Using feedback from clients and operatives to identify any training needs required related to issues of incorrect diagnosis or consistent errors during the job logging process.
Ensure scheduled jobs/tasks have been raised with the appropriate Schedule or Rates Codes (SORs) and that enough time has been allocated to complete the works and promote right first time.
Ensure flagged properties are attended to depending on the customers needs / vulnerabilities whilst ensuring the safety of the attending operative.
3 years exp as a repairs planer
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