Job Overview
–Warrington – up to £30,000 DOE
Our client, a respected and well-established homebuilding company based in Warrington, is seeking a Customer Care Coordinator to join their growing team. This role is ideal for a customer-focused professional with strong organisational skills and proven scheduling experience.
About the Role
The successful candidate will act as the primary point of contact for homeowners, providing friendly and efficient support throughout their post-completion journey. They will accurately log all customer interactions within internal systems and ensure every query is followed through to resolution.
Working closely with a team of builders and maintenance technicians, the coordinator will be responsible for scheduling and allocating work, ensuring customer issues are resolved promptly and effectively.
Key Responsibilities
1. Serve as the main point of contact for homeowner enquiries
2. Log and manage all customer interactions within internal CRM systems
3. Assess customer needs and arrange appropriate follow-up work
4. Plan, schedule, and allocate tasks to builders and maintenance teams
5. Maintain clear, proactive communication with customers
6. Provide administrative support to the wider customer care function
What Our Client Is Looking For
7. Strong communication and customer service skills
8. Excellent organisational and multitasking abilities
9. Previous scheduling experience is essential
10. Confidence using internal systems and scheduling tools
11. A proactive, calm, and solutions-focused approach
12. Experience within property, construction, or a similar customer-facing role is advantageous
Please forward your CV for immediate consideration, I look forward to hearing from you.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.